Harvey Nichols has temporarily suspended online trading while it completes a period of transition under its new owner, Frasers Group.
A message displayed on the luxury retailer’s website confirms that Harvey Nichols is “currently unavailable online”, although its UK stores remain open.
The move follows Frasers Group’s acquisition of Harvey Nichols from FTI Consulting, which was completed after the appointment of the professional services firm as administrator.
The website message states:
“We are pleased to confirm that Harvey Nichols has entered an exciting new chapter with new ownership, supporting its future, under the Frasers Group.
“Harvey Nichols is currently unavailable online whilst we complete a period of transition. In the meantime, our stores remain open, and our teams are on hand to assist with anything you may need.”
Frasers Group’s acquisition includes Harvey Nichols’ online business, existing inventory and more than 1,000 employees, alongside six UK stores in London, Manchester, Birmingham, Bristol, Leeds and Edinburgh.
The retailer’s international franchise agreements are also included in the deal, with its international franchise stores continuing to trade under their existing licensing arrangements.
Certain assets at Harvey Nichols’ Dublin store, including stock and store fixtures, have also been acquired. Frasers Group said discussions concerning the business remain ongoing and that it continues to support the Dublin store’s trading operations.
The OXO restaurant was excluded from the transaction and has been sold to a separate buyer.
Customers directed to FTI Consulting for earlier refunds
Harvey Nichols has advised that orders placed and gift cards purchased before 13 August 2026 fall under the ownership structure that preceded the acquisition.
The retailer said it cannot process refunds relating to those orders directly. Customers awaiting refunds have instead been asked to contact FTI Consulting.
Orders placed from 13 August onwards will be processed under Harvey Nichols’ standard refunds and returns policy.
Frasers Group prepares to restructure Harvey Nichols
Frasers Group said Harvey Nichols had experienced “sustained trading and operational challenges” in recent years and warned that significant restructuring would be necessary to return the business to profitability.
The group plans to review Harvey Nichols’ store portfolio, organisational structure, operating model and cost base as it integrates the retailer into its wider luxury ecosystem.
The acquisition strengthens Frasers Group’s luxury portfolio, which already includes FLANNELS, The Webster and HULCAN’s MILE. It also deepens the group’s relationships with luxury brands including Gucci, Moncler, Burberry, Prada and Dior.
Michael Murray, Chief Executive Officer of Frasers Group, said:
“Harvey Nichols is an iconic British institution with significant potential, but it is clear meaningful change is needed. The turnaround will require tough choices, and we are prepared to make those decisions, even if that means a smaller business in the near term, to create a stronger and more sustainable Harvey Nichols for the long term.”
Julia Goddard, Chief Executive Officer of Harvey Nichols, added:
“I look forward to working closely with Frasers Group to build on the momentum already underway, driving sustainable growth through greater operational efficiency and enhanced infrastructure, and continued investment into customer experiences to ensure Harvey Nichols remains a distinct and relevant luxury destination for both our customers and brands.”
